Big changes to NDIS claiming are just weeks away. Providers currently have up to two years to lodge a claim with the NDIA. From 1 December 2026, the claiming period drops sharply to 90 days. The 90 day countdown begins on the day the support is delivered, not the day you raise your invoice.
Every claim will need to reach the NDIA no later than 90 days after the support is provided. Unless an exception applies, claims lodged after this deadline risk not being paid.
If you support plan-managed or self-managed Participants, getting your invoice to the Plan Manager or Participant inside the 90 days won’t be enough on its own to claim. Build in enough time for the invoice to be reviewed, processed and claimed through the NDIA before the deadline passes.
Why this matters
The change is part of the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026, which aims to strengthen the integrity of the Scheme. For Providers, it means slow or irregular invoicing is now a real financial risk. A claim that misses the window will generally not be paid, and a Plan Manager cannot override the deadline.
A few rules apply across the board:
- Each support has its own deadline. If one invoice covers several sessions, each date of service runs on its own 90-day timeframe.
- Errors cost time. Every invoice sent back for correction uses up days you may not have.
- Late invoicing leaves little room. A support delivered on 2 December 2026 but invoiced on 20 February 2027 already has 80 days gone, leaving only about 10 days to review, resolve any issues and lodge the claim.
What this means for Providers claiming for services delivered
Whether you claim directly through the myplace provider portal for NDIA-managed Participants or invoice a Plan Manager or self-managed Participant, the same deadline applies to the claim reaching the NDIA.
- Invoice weekly or fortnightly rather than letting invoices build up.
- Send invoices as soon as possible after the support is delivered.
- Check Participant details, support item numbers and service dates before sending.
- List each date of service as a separate line.
- Confirm you have the correct Plan Manager details for each Participant.
- Lodge claims for NDIA-managed Participants promptly through the provider portal.
- Review outstanding invoices now and send anything still unclaimed.
- Keep thorough records of supports delivered and payments received, as new laws will require Providers to keep these records for seven years.
What this means for Plan Management Providers
Plan Managers carry the final step for plan-managed Participants, so the pressure of the 90-day window lands on you. Even when a Provider invoices late, the claim still needs to reach the NDIA within 90 days of the service date.
- Process and lodge claims as soon as invoices arrive, rather than in periodic batches.
- Monitor the service dates on incoming invoices and prioritise those close to the deadline.
- Let Providers know about the change and encourage them to invoice regularly.
- Raise any invoice errors or funding queries with Providers and Participants quickly.
- Help Participants understand that invoices sent late may not be paid.
What this means for Support Coordinators
Support Coordinators are Providers too, so your own coordination claims must reach the NDIA within 90 days of the service date. You are also often the one person who can see the whole picture, which puts you in a strong position to stop small delays from becoming unpaid supports.
- Claim or invoice for your own services regularly.
- When connecting a Participant with a new Provider, check the Provider has the right Plan Manager details and agrees to invoice regularly.
- Remind Providers to invoice promptly and send invoices to the right place.
- Help self-managed Participants stay on top of their claims, for example with a set weekly claiming time, phone reminders or a simple checklist.
- Make sure Participants with a mix of funding management types understand who is responsible for claiming each support.
Supports delivered before 1 December 2026
The two-year limit still applies until 1 December 2026. However, since 15 October 2026, the NDIA has been applying extra checks to claims lodged more than 90 days after the support date. These claims may be held for up to 28 days while the NDIA reviews them or asks for more information.
The NDIA has not yet confirmed how the new deadline will apply to supports delivered before 1 December, so the safest approach is to clear any outstanding invoices now.
Click here to read more about the upcoming changes to the NDIS.
FAQs
When does the 90-day claiming window start?
The new time limit applies from 1 December 2026. Until then, the current two-year limit for lodging claims still applies.
When does the 90-day countdown begin?
On the date the support is delivered. The date you create or send your invoice doesn’t change the deadline.
If I send my invoice within 90 days, am I covered?
Not necessarily. The deadline applies to the claim reaching the NDIA, not to your invoice reaching a Plan Manager or Participant. Your invoice needs to arrive early enough for it to be reviewed, processed and lodged before day 90.
My invoice covers several sessions. Which date counts?
Each session counts separately. Every date of service has its own 90-day deadline, so the earliest session on an invoice will expire first. Listing each date of service on a separate line makes it easier to track.
What happens if a claim is lodged after 90 days?
Unless an exception applies, the NDIA will generally not pay a claim lodged after the deadline.
Can a Plan Manager approve a late claim?
No. A Plan Manager has no power to override the deadline. If a Provider’s invoice arrives late, the Plan Manager can only lodge the claim if it can still reach the NDIA within 90 days of the service date.
Does the change apply to all funding types?
Yes. The same deadline applies to claims for NDIA-managed, plan-managed and self-managed supports. What differs is who lodges the claim:
- NDIA-managed: the Provider claims directly through the myplace provider portal.
- Plan-managed: the Plan Manager lodges the claim after receiving the Provider’s invoice.
- Self-managed: the Participant or their nominee lodges the claim.
Do Support Coordinators need to worry about this?
Yes. Support Coordinators are Providers too, so claims for their own coordination services must reach the NDIA within 90 days. They can also help Participants and other Providers avoid missed deadlines by encouraging prompt invoicing and making sure everyone knows who is responsible for claiming.
What about supports delivered before 1 December 2026?
The two-year limit still applies to these for now. However, since 15 October 2026, the NDIA has been applying extra checks to claims lodged more than 90 days after the support was delivered, and these claims may be held for up to 28 days. The NDIA has not yet confirmed how the new deadline will apply to supports delivered before 1 December, so it’s best to send any outstanding invoices now.
What’s the best way to avoid missing the deadline?
Invoice weekly or fortnightly, check Participant details, support item numbers and service dates before sending, and keep track of any unpaid invoices. An invoice sent back for correction uses up time, so getting it right the first time matters.
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