Talk to us

Send us a message and we will come back to you within one business day. Tell us what you are trying to do and we will put the right person on it, rather than passing you around.

Looking to get registered?

A free consultation is the faster route. You get your registration groups confirmed, a proposal prepared and a fixed fee on the call — none of which a reply to a message can do.

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Hours
Mon–Fri, 9am–6pm AEST/AEDT
Where we work
Melbourne-based, providers nationwide

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Find the right person faster

Most enquiries fall into one of these. Going straight to the right place saves a round of email.

I want to get registered

Book a free consultation rather than sending a message. You get your registration groups confirmed and a fixed fee on the call, which a reply cannot do.

Book a free consultation →

I have an audit coming up

Renewal, mid-term or operational. Tell us your audit type and date in the form and we will scope the preparation against it.

Audit preparation →

I am already an Avaana client

Contact your Application Manager directly — they have your file and your history. If you have lost their details, send a message and we will connect you.

Use the form above →

Before you write to us

How much does registration cost?

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There is no application fee payable to the Commission. Typical costs are entity setup, consultant fees and audit fees — the cost page breaks each one down, and a free consultation gives you a fixed figure for your scope.

How long does registration take?

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Documentation takes two days on our fast track or three to four weeks on the regular timeline. After that, the pace is set by your auditor and the Commission — see the full process.

Am I eligible to become a registered provider?

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Any Australian business with an ABN that meets the requirements, including sole traders. The eligibility page covers key personnel, worker screening and suitability declarations.

Can you help with Support at Home or aged care?

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Yes, for registration categories 1–5. See Support at Home registration.

Are you part of the NDIS?

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No. Avaana is an independent consultancy and is not affiliated with, endorsed by, or acting on behalf of the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission. For questions about your own NDIS plan as a participant, contact the NDIA directly on 1800 800 110 — we work with providers, not participants.

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Ready to start? Book the call instead

A free consultation gets you your registration groups confirmed, your audit stream identified and a fixed fee. No obligation, and no sales pitch.

Book a free consultation Over 3,000 providers since 2020