NDIS website design and logo design for providers
A provider website is not just marketing. It collects participant information, it has to be usable by people with disability, and what it claims is governed by the NDIA. Most web designers do not know any of that.
Avaana writes NDIS registration documentation every day. We build the site to the same standards your policies are written to — and design it to be found by participants and support coordinators, and to turn visits into enquiries.
SEO-ready from day one, not retrofitted laterAccessible to WCAG standards, and secure under the Privacy ActEvery claim checked against the NDIA marketing rules before launchBook your free Consultation
Your website is a regulated asset, and most designers treat it as a brochure
Every enquiry form on a provider website collects participant information. That makes the site subject to the Privacy Act 1988 and the Australian Privacy Principles, and makes your handling of that information something the NDIS Practice Standards cover. Your participants are people with disability, so a site they cannot navigate fails the people it was built for. And the NDIA monitors provider websites for logo misuse and misleading claims, issuing cease-and-desist letters and reporting potential Australian Consumer Law breaches to the ACCC.
None of this is common knowledge in web design, at any price point. A generalist will put an unconsented participant photo on your homepage, add an NDIS roundel to your footer for credibility, and register a domain with "NDIS" in it. Investing a little more to have it done properly costs considerably less than a complaint, a breach, or a participant who could not use your site.
Accessibility, to WCAG standards
A site that cannot be navigated with a screen reader or a keyboard excludes the people your service exists for — and reads badly to anyone assessing how seriously you take access.
Participant data, properly secured
Names, contact details and support needs submitted through your forms are protected information. Privacy Act 1988, the Australian Privacy Principles and the NDIS Practice Standards all apply.
NDIA marketing rules, met
Logo use, endorsement claims, domain naming and consent for participant stories. Every claim on the site is checked before launch.
The NDIS logo is not yours — but one badge is
The logo and acronym are NDIA trade marks. Registered providers may use the "I heart NDIS" badge with the Registered Provider tagline.
Your domain name can be the problem
The NDIA names the acronym in business, trading and domain names as a misleading statement of affiliation. Worth knowing before you buy the domain.
Consent for every story and photograph
Participant photos, stories and testimonials need proper consent and protected personal details. A stock image is safer than an unconsented real one.
The phrases that get providers reported
"NDIS approved", "100% NDIS funded", "official NDIS provider". Being a provider is not an exemption from Australian Consumer Law.
Then it has to win you the work
Compliance keeps you out of trouble; it does not bring you participants. A participant, a family member and a support coordinator each arrive at your website with a different set of questions. People get in touch when they can see you might be right for them, and move on to the next provider when they can't tell. Most provider websites answer the participant's questions and stop, leaving families and support coordinators to enquire with your competitors.
Participants
Want to know in plain language what you actually do, the services you are able to provide, the days you can come to them, and whether you have availability.
Families and carers
Looking for reassurance about who your workers are, how you handle complaints, whether you look like an organisation they can trust and that will still be there next year.
Support coordinators and plan managers
Deciding whether you make their shortlist. They want registration status, registration groups, service areas, capacity and how to refer, fast and on one page.
The details most provider websites leave out
Before we design anything we pin down the supports you offer, your service areas, your availability and any key requirements — age group, level of support, whether you deliver in-home, in clinic or in the community. Then we build a short enquiry form around two or three qualifying questions. It is unglamorous work, and it is the difference between an inbox full of leads and an inbox full of the right ones.
A logo design that stands out on a uniform, a car door and a client intake form
Most provider logos are designed for a website and then fail everywhere else: illegible at small sizes, unusable in one colour, no version that fits a square social profile. Yours will be delivered in the formats you actually need.
Real alternatives
Genuinely different directions, not one idea in three colours.
Revisions built in
We refine the direction you choose rather than handing over a first draft.
Every format
Print, web, social, signage and one-colour versions.
Yours outright
Source files included, no licence and no ongoing fee.
NDIS website design packages
One fixed price covering the logo, the site, the hosting and the compliance work. The difference between the two is how many pages your business needs. You get the figure at your free consultation, before committing to anything.
For smaller providers establishing an online presence.
Custom 5 page website design10 email accounts set up3 custom logo concepts, 2 rounds of revision on the one you choose12 months domain and website hostingAll image sourcing and written contentTechnical SEO and Google Search Console connectionGoogle Business Profile set upFor providers looking to establish a strong online presence.
Custom 10 page website designUnlimited email accounts set up3 custom logo concepts, 2 rounds of revision on the one you choose12 months domain and website hostingAll image sourcing and written contentTechnical SEO and Google Search Console connectionGoogle Business Profile set upMarketing materials
Business card design for all directorsTri-fold brochure designLetterhead designDelivered as print-ready PDFsSocial media
Facebook and Instagram account set up and integration10 pieces of social media content createdFor ongoing campaigns rather than set-up, see digital marketing.
How we design your website
You end up owning the site and knowing how to run it, with us still here when you want us to make a change.
Scope and structure
Your supports, service areas, registration groups and who you want enquiries from. That determines the pages, not a template.
Brand and design
If you need a logo, we work through concepts until you have one you want to put on a building. Then the site design. Use your own photography, or we will source imagery that suits.
Build and wire up
SEO foundations, enquiry forms, social integrations, and a compliance pass over every claim on the site before it goes live.
Training and mentoring
We show you how to make changes yourself, and are able to assist as the business grows and the site needs updating.
NDIS website and logo design questions
Do I need a website to get registered?
+
No, a website is not a registration requirement. But a professional presence adds credibility with participants, families and referrers, and auditors do recognise its importance to a viable business. It is one of the first things our NDIS business consultants recommend to providers building a sustainable operation, not just a compliant one.
Can I get just the logo?
+
Yes. NDIS logo design can be taken on its own or as part of a full website build. Three concepts with two rounds of revision on the one you choose, the same as in both website packages.
Who owns the site when it's finished?
+
You do, and we train you on how to update it. The point is that you are not calling us to change a phone number.
Domain and hosting are included for the first 12 months in both website packages.
Can I put participant photos and stories on my site?
+
Only with proper consent, and with personal details protected. We will tell you what consent needs to cover before anything goes up, and use sourced imagery where consent is not in place.
Can I use the NDIS logo on my website?
+
Not the NDIS logo itself. It is a registered trade mark of the NDIA and no business may use it without written consent. But if you are registered with the NDIS Quality and Safeguards Commission, you may use the "I heart NDIS" or "we heart NDIS" badge carrying the "Registered Provider" tagline, and the NDIA supplies those files free. You may also describe yourself as a registered provider in plain words. What you must not do is imply endorsement or affiliation you do not have, including through your business or domain name.
Timing matters here, because most providers build their website while their registration is still in progress. Until the Commission approves you, you cannot call yourself a registered provider or use the badge. We build the site so it launches correctly either way, and set it up so the wording and badge can go on the day your approval comes through.
Will the site be set up for SEO?
+
Yes. Search foundations are built in rather than added afterwards, with your service areas and supports reflected in the page structure. If you want ongoing search and ads work, that sits with our digital marketing service.
Do you build sites for aged care providers too?
+
Yes. We work with Support at Home and aged care providers as well as NDIS providers, including those we have taken through aged care registration. The marketing rules differ between the two sectors, so tell us which you are registered for and we will scope accordingly.
Built by people who know what you're registered for
We wrote the documentation your website has to match. If we handled your registration, we are best positioned to design your website; if we didn't, one conversation covers what we need. Either way you get a scope and a price.