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FREQUENTLY ASKED QUESTIONS
DVA Provider approval (also called being contracted) is the process of being accepted by the Department of Veterans’ Affairs to deliver Community Nursing services to eligible Veterans under DVA arrangements.
Once approved, you can provide community-based nursing supports in line with DVA requirements, including the way services are documented and invoiced.
DVA generally expects you to be a fully established business that can deliver safe community nursing, backed by strong clinical governance.
This typically includes appropriate business set-up (ABN and insurances), AHPRA-registered nursing staff, service capacity in your nominated areas, and clear policies and procedures that support safe care, documentation, incident management, and complaints handling.
DVA supports eligible Veterans through a range of programs and funding, including health care, mental health supports, rehabilitation, and assistance such as transport to attend treatment.
For Providers, a key contracted service area is DVA Community Nursing, which funds nursing care delivered at home or in the community when clinically required and approved.
If you want to deliver DVA-funded Community Nursing, DVA approval is typically required. This is what enables services to be delivered under DVA arrangements and invoiced accordingly.
You can still provide private services to Veterans outside DVA funding, but those services are not delivered as DVA-funded Community Nursing unless you are contracted.
Yes. Existing NDIS Providers and aged care Providers often expand into DVA Community Nursing.
However, DVA approval is a separate process, so you still need Community Nursing-specific clinical governance, documentation, and systems that align with DVA expectations.
Yes, provided the business is ready to deliver community nursing safely and consistently.
That means having your clinical governance, staff credentials, service processes, and documentation in place before you apply, so you can demonstrate capability from the outset.
Avaana supports DVA Community Nursing Providers with consultancy services focused on meeting DVA requirements through strong foundations.
This includes drafting and tailoring policies and procedures for community nursing operations, reviewing your readiness, and helping you present a clear, organised submission that matches how you will deliver services in practice.