How To Become An NDIS Provider: Eligibility & Expert Registration Support

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Are you eligible to become a NDIS Registered Provider?

You may be wondering if you are eligible to become a registered NDIS provider. The NDIS Quality and Safeguards Commission (or NDIS Commission) has specific eligibility conditions, standards and pre-requisites that every individual must meet in order to have their NDIS registration approved. The information provided below outlines the NDIS eligibility criteria that you will need to meet in order to become an NDIS registered provider.

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NDIS Suitability Criteria

Just as their name suggests, the NDIS Quality and Safeguards Commission was put in place to improve and protect the quality and safety of NDIS supports and services. A major step to ensure safety of supports and suitability of NDIS registered providers is that an individual or company who wishes to become an NDIS provider, must meet pre-determined suitability criteria. If you and all of your key personnel (i.e. board members and senior managers of your organisation) meet the following criteria, you are not ineligible for applying for NDIS Registration:

  • none of you, or any of your key personnel have ever been convicted of an indictable offence
  • none of you, or any of your key personnel have been an insolvent under administration or a Chapter 5 body corporate (within the meaning of the Corporations Act 2001)
  • you have not been the subject of adverse findings or enforcement action
  • you have not been disqualified from managing corporations under Part 2D.6 of the Corporations Act 2001
  • none of you, or any of your key personnel have been the subject of adverse findings or enforcement action by a Department of, or an authority or other body established for a public purpose by, the Commonwealth, a State or a Territory
  • none of you, or any of your key personnel has been the subject of any findings or judgment in relation to fraud, misrepresentation or dishonesty
  • There is no other matter relating to you, or any of your key personnel, that the NDIS Commissioner may consider relevant in assessing your suitability which you have not disclosed to the NDIS Commission

What NDIS Providers Do?

NDIS Providers provide a variety of services aimed at helping people with disabilities reach their goals and improve their quality of life. The function of an NDIS Provider is to ensure Participants are provided services and supports in line with their plans while upholding high levels of care, professionalism, and adherence to NDIS rules. 

Services may include personal care, therapies, assistive technology, transport, and home modifications. Providers can be independent or work within an organisation, providing individualised support according to Participant needs. 

Who Is Eligible To Become a Registered NDIS Provider? 

Those applying to become Registered NDIS Providers need to meet certain eligibility criteria, including:

  1. Qualifications: NDIS Providers must have relevant qualifications and/or meet experience requirements that match the disability support services they plan to deliver. The Provider 
  2. Suitability Criteria: The NDIS Provider and their Key Personnel (eg Directors, Managers) must meet pre-determined suitability criteria. This criteria includes suitability questions such as whether the Applicant business or Key Personnel have been convicted of an indictable offence, has been insolvent or under administration, or has ever been disqualified from managing corporations under the Corporations Act 2001. 

Types Of NDIS Providers 

The NDIS Quality and Safeguards Commission (NDIS Commission) oversees the quality and safety of NDIS services and supports. They regulate offerings from Registered and Unregistered Providers. 

Registered Providers

Registered Providers are considered the gold standard among NDIS Providers. They are premium as they meet Registration requirements set by the NDIS Commission, including ongoing compliance auditors with Commission-approved quality approved auditors. 

Registered Providers undergo an approval process; including a suitability assessment and complex audit a spart of the Registration process. It takes a certain level of commitment for a Provider to complete the Registration process, however, Registration broadens the scope of services and supports that can be provided and those Participants that can be serviced. 

On the other hand, achieving Registration can be completed easily through the help of Avaana, making the process less tedious and quicker!

Unregistered Providers

Unregistered Providers are not registered with the NDIS.

They may offer some types of services to Participants but have limited opportunities. This is because some support categories do not require Registration.

Pros and Cons of Registered and Unregistered Providers

 

Registered Providers 

Unregistered Providers

Pros ➕

  • Displayed on the NDIS Provider Finder
  • Huge business potential
  • Instantly viewed as trustworthy
  • Work directly with all types of NDIS Participants, including NDIA-managed Participants
  • Receive faster payments via the NDIS Provider Portal
  • Offer a range of services, supports and products across various categories.
  • Minimal setup process and costs
  • Work directly with  plan and self-managed Participants
  • Don’t have to follow the NDIS price guide, so more pricing flexibility.
  • Typically, they are not required to undergo an audit.

Cons ➖

  • Expensive set up
  • Lots of paperwork
  • Key Personnel must undergo mandatory worker screening checks
  • Participants have to connect with you via the NDIA, which limits relationship-building
  • Must compete with the market pricing of Unregistered Providers.
  • Must work hard to build a trustworthy reputation
  • Limited client potential
  • Unable to service NDIA-managed Participants and access NDIA-provided lists that help with business growth
  • Difficult to obtain access to the NDIS Provider Portal for payments 
  • Can work under limited frames when Unregistered. 

How To Become An NDIS Provider 

The following steps outline the process for Registration with the NDIS Commission:

Step 1: Fill out the Online Application Form

You will have to provide the below-mentioned details:

  • Organisation’s contact details
  • Business structure
  • Registered business address and postal address
  • Key personnel and the relevant suitability criteria of each
  • Relevant Registration groups or classes of support 
  • Business self-assessment with NDIS Practice Standards

Step 2: Submit the Application

You must submit the Application within 60 days or it will be deleted and you will need to start again.

Step 3: Choose an Approved Quality Auditor

You’ll need to engage the services of an approved quality auditor before moving on to the next step. Use the Initial Scope of Audit document generated from submission of the Application to request a quote.

Step 4: Complete the Audit

The external audit agency, known as a “Quality Approved Auditor”, will complete your audit and the results are submitted to the NDIS Commission for final assessment. 

There are two types of audits:

  1. Verification audit
  2. Certification audit.

The type of audit you need depends on the kind of services and supports your business offers.

Step 5: Assessment by the NDIS Commission

The NDIS Commission will assess your Application, including the audit recommendation. They will notify you of the outcome.

Benefits of Becoming An NDIS Provider

Becoming an NDIS Provider offers some benefits, which are:

  • Increased Business Opportunities: Tap into an expanding market of thousands of NDIS Participants seeking high-quality services.
  • Financial Security: Guaranteed government funding, providing stable revenue streams.
  • Positive Social Contribution: Play a role in enhancing the lives of individuals with disabilities by delivering necessary support.
  • Professional Development: Improve your credentials and expertise in the disability market, resulting in career development and new opportunities.

All of this can fit into one line when you choose Avaana to take over your Registration Application process!

Should I Become An NDIS Provider? 

Choosing to become an NDIS Provider relies on your purpose, skill, and willingness to provide quality services. If you’re interested in helping people with disabilities and willing to fulfil the necessary compliance and quality requirements, being an NDIS Provider is a fulfilling profession. Nevertheless, the Registration process takes time, effort, and strict adherence to guidelines. Assessing your capacity and level of preparation is crucial before commencing the Application process.

Conclusion

NDIS Providers play a vital role in ensuring people with disabilities are provided with the necessary services and supports to reach their goals and improve their quality of life. 

Both Registered and Unregistered Providers play a role in the space. Without their love, dedication, care and expertise, the NDIS could not function.

Are you interested in becoming a Registered NDIS Provider but still unsure? The team at Avaana provides expert business advice and specialises in helping eligible businesses quickly get NDIS Registered.

Become a certified NDIS Provider

Avaana can help your business apply to become an approved NDIS Provider by providing strategic advice for your business and team, assisting with preparation of your application documentation and policies and procedures.

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    FREQUENTLY ASKED QUESTIONS

    About NDIS Provider Eligibility

    To become an NDIS provider, you must meet specific eligibility criteria set by the NDIS Quality and Safeguards Commission. These include having no convictions for indictable offenses, not being insolvent, and having no adverse findings or enforcement actions against you or your key personnel. Avaana can help you understand and meet these criteria to ensure a smooth registration process.

    Yes, certain services within the NDIS registration groups require specific qualifications or accreditation with regulatory bodies such as AHPRA. Avaana can assist you in determining if your desired services require any pre-required qualifications and help you obtain them if necessary.

    If you have committed a minor offense or have previously been bankrupt but are now discharged, you may still meet the eligibility criteria for NDIS provider registration. Avaana can provide guidance on how these factors may affect your eligibility and help you navigate the process.

    If you are not an Australian resident and are visiting the country for study or travel, you must ensure that your visa allows you to register a business. Avaana can help you understand the visa requirements and determine if you can proceed with NDIS provider registration.

    Yes, you can apply to become an SDA provider, which is a registration group under the NDIS. SDA providers are excluded from complying with the Core Module practice standards and only need to comply with SDA practice standards. Avaana can guide you through the specific process for SDA registration.

    Avaana offers comprehensive support for NDIS provider registration, including checking eligibility, preparing necessary documents, and providing expert advice. With a 100% audit success rate and a money-back guarantee, We ensure a smooth and efficient registration process for eligible businesses.

    The NDIS will not provide funding or supports for time-limited (non-ongoing) conditions, such as for mobility followinga lower limb fracture, as the condition is likely to resolve.
    The NDIS will not provide funding or supports for chronic health conditions that are not related to a person’s disability.
    The NDIS will not fund medication or medical care relating to the treatment of diabetes or peripheral artery disease.

    NDIS Providers can be any Australian business with an ABN, and who can meet the suitability requirements. Key personnel and workers must be appropriately qualified and/or experienced to deliver certain supports.

    Each Key Management Personnel and Worker must maintain 100 points of ID, and pass an NDIS Worker Screening Check. Some providers also require Working with Children Checks.

    All provider businesses and key personnel must declare if they:
    -have ever been convicted of an indictable offence.
    -have ever been insolvent, under administration, or a Chapter 5 body corporate.
    -have been the subject of adverse findings or enforcement action by any of the following: a State/Territory WHS authority, ASIC, ACCC, AUSTRAC, Australian Charities and Not-for-profits Commission, Australian Prudential Regulation Authority, Australian Crime Commission.
    -have ever been disqualified from managing corporations.
    -have been the subject of adverse findings or enforcement action by Government authority.
    -have been the subject of any findings or judgment in relation to fraud, misrepresentation or dishonesty.
    -are aware of any other matter that the NDIS Commissioner may consider relevant in assessing the suitability.

    Yes, individuals/sole traders with an active ABN can apply for registration.

    Typically a provider will be ineligible for registration where they are unable to demonstrate understanding/implementation of NDIS practice standards relevant to their registration type, are not appropriately qualified and/or experienced, do not maintain effective policies and procedures, or do not meet the suitability requirements.

    Unregistered providers must ensure workers comply with the NDIS code of conduct and undertake an NDIS worker screening check. Unregistered providers must still be appropriately experienced/qualified to deliver supports and services to participants, according to relevant state/federal regulations that apply outside of the NDIS framework (eg AHPRA).

    There are no hard and fast rules for provider qualifications, given the broad scope of supports and services funded under the NDIS. Generally, professionals must be appropriately qualified and registered with their professional oversight body. Support workers should demonstrate at least 6 months experience and/or qualifications in disability or individual support.

    Yes. Generally, applying for professional registration groups, implementing restrictive practices and high-risk supports may come with additional eligibiliy requirements relevant to experience, qualifications and professional memberships. The NDIS Price Guide outlines the requirements for each registration group.

    The eligibility requirements are uniform across each of the states and territories, however state-based regulations may also apply when registering for professional service offerings.

    Definitely! We recommend reaching out for business advice and application guidance from the friendly Avaana team.

    Avaana helps providers assess eligibility, and maintain compliance, as part of the registration consultancy service. Our internal business advisory experts can also assess a provider’s financial position and business goals to ensure they maximise their opportunities.