How Joyful Ability Services turned a calling into a thriving NDIS community
In 2019, Esther Yeung faced a crossroads.
Her previous workplace was going through a major restructure — shifting teams, reduced hours, no stability. At the same time, the NDIS was expanding across Australia, opening new opportunities for community care. Rather than stay comfortable, Esther took a leap of faith.
“We believe every child and young person deserves to grow in confidence, independence, and joy. They’re not alone — together they have friends and memories that will last a lifetime.”
– Esther Yeung, Founder of Joyful Ability Services
What began as a small Saturday “Out & About” social group has grown into Joyful Aged and Ability Services — a full-service NDIS provider supporting teens and young adults with autism, intellectual disability, and global developmental delay.
Today, Joyful offers:
- Day programs and holiday camps
- Supported Independent Living
- Individual therapy supports
- “Friends Friday” social nights and weekend outings
But the real impact goes beyond programs — it’s in the friendships, independence, and joy that participants find together.
Growing through partnership
Like many small providers, Joyful quickly realized that NDIS registration and compliance were complex. Regulations tightened, paperwork increased, and Esther knew she needed expert support.
That’s when Joyful found Avaana – through an auditor’s recommendation and word of mouth.
“We couldn’t do it by ourselves. We needed professional help, and Avaana came highly recommended. From the very beginning, they’ve been accessible, clear, and supportive — not a robot on the phone, but real people who listen.”
Since 2020, Avaana has guided Joyful through every stage of registration and renewal, adapting to new compliance requirements and expanding service categories — from outings to accommodation and nursing-based support. Even during the pandemic, Avaana helped Joyful stay compliant, consistent, and connected to its mission.
“We’ve maintained a very consistent partnership. They’re professional, approachable, and patient — especially since English isn’t our first language. They explain everything clearly, which really matters for a small multicultural provider like us.”
As Joyful grew from two participants to more than twenty regulars — and from one Saturday program to eight weekly offerings — Avaana grew alongside them.
“I can see Avaana growing too, just like us. Many companies come and go, but they’ve stayed reliable and evolved with us. That gives me confidence.”
Avaana’s support has allowed Esther to focus on what matters most: people. The families, siblings, and support workers who make up the Joyful community.
“We started because there was a real need in our community. Parents were overwhelmed, siblings were carrying part of the weight. Now, through our programs, families have relief, and young people have belonging.”
Joyful’s story is one of faith in action — and proof that small, community-led providers can thrive with the right support behind them.
“We’re a people-first service, and Avaana shares that spirit. They make complex processes feel simple, so we can focus on what we were called to do — bring joy.”
From compliance to confidence
For growing NDIS providers like Joyful, having the right partner means everything.
If you’re ready to expand your services, stay compliant, and build a community that reflects the people you serve — Avaana can help you get there.
Ready to start your NDIS registration journey? Fill up the form and get a free consultation with Avaana today.
What are the eligibility criteria to become an NDIS provider?
To become an NDIS provider, you must meet specific eligibility criteria set by the NDIS Quality and Safeguards Commission. These include having no convictions for indictable offenses, not being insolvent, and having no adverse findings or enforcement actions against you or your key personnel. Avaana can help you understand and meet these criteria to ensure a smooth registration process.
Do I need specific qualifications to register as an NDIS provider?
Yes, certain services within the NDIS registration groups require specific qualifications or accreditation with regulatory bodies such as AHPRA. Avaana can assist you in determining if your desired services require any pre-required qualifications and help you obtain them if necessary.
Can I register as an NDIS provider if I have a minor offense or past bankruptcy?
If you have committed a minor offense or have previously been bankrupt but are now discharged, you may still meet the eligibility criteria for NDIS provider registration. Avaana can provide guidance on how these factors may affect your eligibility and help you navigate the process.
What are the visa requirements for becoming an NDIS provider in Australia?
If you are not an Australian resident and are visiting the country for study or travel, you must ensure that your visa allows you to register a business. Avaana can help you understand the visa requirements and determine if you can proceed with NDIS provider registration.
Is it possible to register only for Specialist Disability Accommodation (SDA) under NDIS?
Yes, you can apply to become an SDA provider, which is a registration group under the NDIS. SDA providers are excluded from complying with the Core Module practice standards and only need to comply with SDA practice standards. Avaana can guide you through the specific process for SDA registration.
How can Avaana assist in the NDIS provider registration process?
Avaana offers comprehensive support for NDIS provider registration, including checking eligibility, preparing necessary documents, and providing expert advice. With a 100% audit success rate and a money-back guarantee, We ensure a smooth and efficient registration process for eligible businesses.